Support

Video and website support

We pride ourselves on not just making the best quality video on the market, but also providing superior service after the sale. We have spent countless hours creating a very thorough FREQUENTLY ASKED QUESTIONS (FAQs)section of our website. The answer to any questions you may have is probably waiting for you right there! Visit our FAQs section now.

The answer to any support question you may have might be only a click away….

Our Frequently Asked Questions (FAQs) section of our website has the answers to almost every question we have ever been asked about our product, how to use it, and our website. It is the perfect place to look first if you have any questions.

If the FAQs section doesn’t answers your questions, feel free to contact us via any of the methods listed below, or simply contact our support department. You might also be interested in checking out the Contact section of our website.


the never-ending video fun
your cat – or dog- will love


Product Support
If your copy of CATDVD has arrived and you are having trouble getting it to work or have questions about how your cat is watching, We have a lot of support options.
CATDVD.com has a lot of support for our customers right here on our web. You can find answers to the most common questions asked about CATDVD in our Frequently Asked Questions (FAQ) section of this website.

If the answers to your questions are not found online, feel free to contact our product support department.


The ultimate DVD
for your cat is here!


Sales Support
If you purchased CATDVD and there is a problem with your statement, use the following options to contact us.
People who purchased via credit card or an online check may contact our credit card support line toll-free at 1-888-214-0716. This number can not provide support for the dvd, nor does it process returns. Use this number simply if you are having problems with your creit card transaction, or if you’re worried about a charge that has appeared on your credit card invoice. People who paid via check, cash, or money order may send an email to our direct sales department or call our direct sales line Mon-Fri noon-8p.m. EST at 614-893-6150


Damaged Shipment/Returns
If you purchased CATDVD and it arrived damaged, or if for someone reason need to return CATDVD to us
No matter how you purchased CATDVD, if it arrived damaged or you need a refund/need to make a return, simply package CATDVD with all materials that it arrived with and mail it WITHIN 30 DAYS OF THE PURCHASE DATE to:
CATDVD
ATTENTION:David Casto
107 E Blake Ave
Columbus, OH 43202If it is a damaged DVD, we will mail a replacement DVD to you. If you require a refund, and it arrives within 30 days of the purchase date, we will happily refund your money, less shipping & handling. Please provide the name, address, phone number, and all relevant original payment method information so that we may process your refund in a timely manner. Credit Card charges will be refunded to the same Credit Card, Those who pay by Cash, Check, Money Order or Online Check will be issued a check refund.If you have questions about how we process returns or refunds, feel free to contact our product support specialist at product support or call our product support line Mon-Fri noon-8p.m. EST at 614-893-6150

Doesn’t your cat
deserve CATDVD?


Web Site Support
Have problems working our website or finding something online? Contact us here!
Have an idea of something you would like to see on our website? Having trouble finding something, or have a suggestion in how we could improve www.CATDVD.com? Please drop us an email and give us your ideas.


Product Comments/Suggestions
Have questions or comments about CATDVD? Suggestions for new features or how we can make CATDVD better?
We made CATDVD for loved pets and their caring owners.. people just like you! If you have any questions or comments about our product, or any ideas of how we could make it better, please let us know!
Almost every question we have been asked about CATDVD is answered for you online in our Frequently Asked Questions (FAQs) Section. Please refer to our FAQ Section and you will most likely find the answer to your question right there. Otherwise, please take a moment and share your ideas

CATDVD Cares Award Nomination
Nominate a deserving organization for a CATDVD Cares Award!
We know that there are a lot of deserving organizations and individuals who work long and hard to help out pets in need. To that end, we have created the CATDVD Cares Award Program, to provide those who care for animals a little recognition.
Check out the Cares Award Program section of our website.. and nominate a deserving organization or charity today!

Testimonials
Do you (or your cat) just love CATDVD? Then we want to hear from you!
The response to CATDVD has been overwhelming. We never get tired of hearing from our happy customers and how much they love CATDVD! (Not only that but we love hearing the awesome names of all the great pets that are out there enjoying CATDVD! So come one, come all… let us hear from you! Just drop us a line and tell us the name of your pet (or pets) that enjoy CATDVD. Become a CATDVD member today and tell us a little about how your pets watch CATDVD! What is their favorite chapter? How do they let you know when they want to watch? We want to hear from you You can also read some Testimonials we have received from pets and their owners right here at www.CATDVD.com. Who knows? You might even see your testimonial appear right here on our website! But it dosn’t stop at just testimonials… We really want you to be a part of CATDVD! Send us a picture of your furry friends watching CATDVD! We even would like video clips or movies! We might even use your submissions in a future DVD! So come on.. send us those pictures, video clips, and movies to furryfriends@catdvd.com

I almost forgot.. You also will want to submit a picture of your cat to the CATDVD picpost! Check out all the pictures of our adorable furry CATDVD memebers out there, and rate your favorite picture today!



Media/Press Inquiries
Tv, Radio, Web, and Print-Based Media Relations
CATDVD is an exciting product that deals with a subject matter close to most people’s hearts…. America’s love of their pets and the endless love and compnionship that our treasured furry friends provide is a purrrr-fect human interest story. CATDVD can provide media outlets with any all materials necessary for interviews, articles, or review of product. Simply visit our Media Relations section of our website or contact us.

Advertisers/Marketing
Those interested in advertising in CATDVD or www.CATDVD.com, or cross-promotional marketing projects
CATDVD is one of the fastest growing brands in the world dealing with pet-related products and services, and we welcome inquires from companies interested in advertising with us or marketing individuals who would like to present their numbers to us. Please visit our Advertisers section of our website or drop an email to us by clicking here

CATDVD Link Exchange Program
An affordable alternative to paid advertising
If you run a website with a similar target audience of CATDVD, you may be interested in our link exchange program. Quite simply, we provide you with an image to use to link to our website, you provide us wth an image to link to your website. Our web visitors love the program because it provides them with other sources on the web that might be of interest to them! Check out our Link Exchange section for more details or drop an email via our online form. by clicking here.

CATDVD Wholesale/Retail sales Inquires
For retail sales outlets and select distributors
Interested in carrying CATDVD in your store? Contact us for information regarding bulk or reselling pricing and conditions via our online form by clicking here